Schedule& cancellation policy
21/05/22 Saturday Dep Kolkata Millennium Park Jetty @ 07 30 am
22/05/22 Sunday Dep Kachuberia @ 10 AM
Complimentary snacks Tea & Mineral Water with Return Ticket holders. TRAVEL ONE WAY 4.5 TO 5 HRS,
Introducing Leisure stay on the bank of the river Ganges at Falta at luxury resorts with pools, AC rooms ,beautiful park just beside the river, 1 night stay with Lunch, Dinner & Breakfast ( 11 am to next day 10am) , full package starts from INR 3500/- P.P. twin sharing. Contact us for group booking ( minimum 40 people) . Weekend price INR 3900/- PP.
We do not have any agent or broker, tickets are only available on line on our website or at our millennium jetty counter.
- Minimum Passengers requirements: We will run our vessel with minimum 50% passengers capacity ,if we cancel due to above reason of non fulfillment of minimum passenger capacity then 100% full refund will be made within 10 working days or passengers has option to reschedule the booking in next available dates . Recently we had less than 50% but we continued the trip on request of passengers with less speed and travel time was 5.5 hours instead 4.5 hrs.
- Cancellation & Refund Policy:
50% refundable in case passenger wish to cancel the ticket 72 hours before the journey schedule departure time . Requests for refund within 72 hours from travel departure time will not be refunded. Example: if the departure is 26th 0900 hrs., no refund if any passenger wish to cancel the ticket after 23rd 9am. The request must come through email strictly before 72hrs from schedule departure. Any refund will be made through cheque only and send to the address of passenger by courier , the address should be mentioned in the e-mail , the email should be same as given during booking.
The cancellation request to be made from registered email id (email id notified at the time of ticket booking to firstname.lastname@example.org mentioning the ticket reference number along with the name and full address. Cheque payment will be made within 15 days from the date of cancellation.
If the voyage is cancelled by us due to mechanical failure or any other operational reason then 100% refund will be made within 15 working days through cheque .
Option of rescheduling of the booked ticket is not available.
50% refund incase the journey is cancelled due to Force Majeure or any other natural causes, covid lockdown or restriction.
2. ” Non Smoking” and Non Alcoholic” ship. No explosives, no sharp object allowed. No Pet allowed. No Naked light.
3. The vessel will close the doors 15 mins before the departure time.
4. Only one baggage of maximum weight of 10 kg is allowed (see attached dimension).
5. Passengers are not allowed to go to the upper deck/navigation deck.
6. Total discipline to be maintained during embarking, sailing & disembarking.
7. Any complaint against co-passengers to be lodged first with our ship staff.
8. No speaker or mobile phone speaker to be on (use headphones).
9. Carry Luggage at your own risk.
Please see the other terms and conditions:
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DISCLAIMER OF CONSEQUENTIAL DAMAGES
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