TERMS AND CONDITIONS APPLY
The cruise schedule includes the latest information regarding your program, but
last-minute adjustments may occur. The schedule may shift due to the weather or to take advantage of
unexpected opportunities. The exact time for each activity will be announced or posted by the onboard
Cancellation Policy: No refunds on confirm bookings.
1. Minimum Passengers requirements:
We will run our vessel with minimum 50% passengers capacity, if we
cancel due to above reason of non-fulfilment of minimum passenger capacity than 100% full refund will be made
within 10 working days or passengers has option to reschedule the booking in next available dates.
2. Cancellation & Refund Policy:
Passengers are obligated to comply with every directive issued from time to time, by Public Health Authorities to
prevent the spread and transmission of COVID virus
50% refundable in case passenger wish to cancel the ticket or package 72 hours before the journey schedule
departure time. Requests for refund within 72 hours from travel departure time will not be refunded. Example: if
the departure is 26th 0900 hrs., no refund if any passenger wishes to cancel the ticket after 23rd 9am. The request
must come through email strictly before 72hrs from schedule departure. Any refund will be made through cheque
only and send to the address of passenger by courier, the address should be mentioned in the e-mail, the email
should be same as given during booking.
The cancellation request to be made from registered email id (email id notified at the time of ticket booking to
email@example.com mentioning the ticket reference number along with the name and full address). Cheque
payment will be made within 15 days from the date of cancellation.
If the voyage is cancelled by us due to mechanical failure or any other operational reason than 100% refund will
be made within 15 working days through cheque/transfer or if alternative mode of transport is availed then we will deduct the transportation cost & food price then refund the remaining amount within 15 days from the date of cancellation.
Option of rescheduling of the booked ticket is not available for customers.
70% refund in case the journey is cancelled due to Force Majeure or any other natural causes, covid lockdown or
Smoking and Alcohol is strictly prohibited in the vessel. No explosives, no sharp object allowed. No Pet
allowed. No Naked light.
The vessel will close the doors 15 mins before the departure time.
Only one baggage of maximum weight of 10 kg is allowed (see attached dimension).
Passengers are not allowed to go to the upper deck/navigation deck.
Total discipline to be maintained during embarking, sailing & disembarking.
Any complaint against co-passengers to be lodged first with our ship staff.
No speaker or mobile phone speaker to be on (use headphones).
Carry Luggage at your own risk.
No refund of tickets will be provided for any reason due to pandemic or whatsoever unless the ferry is cancelled
by the Ferry Operator.
We OSPREY WATERWAYS (INDIA) do not take responsibility for any third party services like hotels/car rental
services or food or entertainment.
Please see the other terms and conditions.
The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers,
directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or
losses and/or damages whatsoever arising from or resulting from their use www.ospreyindia.com or their breach
of the terms.
User agrees that neither Company nor its group companies, directors, officers or employees shall be liable for
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resulting from the use and/or the inability to use the service and/or for cost of procurement of substitute goods
and/or services or resulting from any goods and/or data and/or information and/or services purchased and/or
obtained and/or messages received and/or transactions entered into through and/or from the service and/or
resulting from unauthorized access to and/or alteration of user’s transmissions and/or data and/or arising from
any other matter relating to the service, including but not limited to, damages for loss of profits and/or use and/or
data or other intangible, even if Company has been advised of the possibility of such damages.
User further agrees that Company shall not be liable for any damages arising from interruption, suspension or
termination of service, including but not limited to direct and/or indirect and/or incidental and/or special
consequential and/or exemplary damages, whether such interruption and/or suspension and/or termination was
justified or not, negligent or intentional, inadvertent or advertent.
User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of
any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages
and/or losses and/or causes of action exceed the amount paid by the User to Company, if any, that is related to
the cause of action.
DISCLAIMER OF CONSEQUENTIAL DAMAGES
In no event shall Company or any parties, organizations or entities associated with the corporate brand name us
or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations,
incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information
or business interruption) resulting from the use or inability to use the Website and the Website material, whether
based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were
advised of the possibility of such damages