OSPREYINDIA
FLASH SALE: UPTO 15% OFF ON GROUP BOOKINGS • BOOKINGS OPEN FOR: MARCH 2026 & APRIL 2026 • COMPLIMENTARY BREAKFAST & SNACKS FROM KOLKATA • FLASH SALE: UPTO 15% OFF ON GROUP BOOKINGS • BOOKINGS OPEN FOR: MARCH 2026 & APRIL 2026 • COMPLIMENTARY BREAKFAST & SNACKS FROM KOLKATA •

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Financial Protocol

Refund &
Cancellation.

Osprey Waterways (India) LLP operates with structural transparency[cite: 2, 4]. Our cancellation protocols are designed to manage vessel readiness while providing fair recovery options for our passengers[cite: 5, 10].

01.

Passenger Cancellations

Standard Request

72 Hours or more before departure

50%

Short-Notice Request

Within 72 Hours of departure

0%
02.

Operator Conditions

  • Vessel Capacity: We require 50% minimum passenger capacity to sail. If unmet, a 100% refund or rescheduling is provided.
  • Mechanical Failure: 100% refund is granted if the voyage is canceled due to mechanical or operational reasons.
  • Force Majeure: Journeys canceled due to natural causes or government restrictions qualify for a 70% refund[cite: 23].

Processing Protocol

  • Requests must be submitted via the registered email ID, mobile or whatsapp used during booking[cite: 18].
  • Refund submissions must include passenger bank details for bank transfer[cite: 17].
  • Refund payments will be finalized within 7 working days from the cancellation date[cite: 19].

Essential Notices

Last-minute adjustments to the cruise schedule may occur due to weather conditions[cite: 5, 6]. Alternative transport options provided by the operator will result in a deduction of transport and food costs from the refund[cite: 21, 22].

All formal requests: info@ospreyindia.com or +91 9073380163

Technical Annex

Download Refund & Cancellation Policy
PDF • 1.2 MB Verified Manifest

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