Cancellation & Refund Policy

This is a portal for ticket booking for passengers intending to travel on passenger ferry. 

  1. Cancellation & Refund Policy

75% refundable incase passenger wish to cancel the ticket 3 days before the journey date. Requests for refund within 3 days of the travel will not be accepted.

The cancellation request to be made from registered email id (email id notified at the time of ticket booking to cancel@ospreyindia.com mentioning the ticket reference number along with the name and full address. Cheque payment will be made within 15 days from the date of cancellation. 

If the voyage is cancelled by us due to mechanical failure or any other operational reason then 100% refund will be made within 15 working days.

Option of rescheduling of the booked ticket is not available.

No refund incase the journey is cancelled due to Force Majeure or any other natural causes.

2. ” Non Smoking” and Non Alcoholic” ship. No explosives, no sharp object allowed. No Pet allowed. No Naked light. 

3. The vessel will close the doors 15 mins before the departure time.

4.  Only one baggage of maximum weight of 10 kg is allowed (see attached dimension).

5. Passengers are not allowed to go to the upper deck/navigation deck.

6. Total discipline to be maintained during embarking, sailing & disembarking.

7. Any complaint against co-passengers to be lodged first with our ship staff.

8. No speaker or mobile phone speaker to be on (use headphones).

9. Carry Luggage at your own risk.

 Please see the other terms and conditions:

INDEMNITY

The User unilaterally agree to indemnify and hold harmless, without objection, the Company, its officers, directors, employees and agents from and against any claims, actions and/or demands and/or liabilities and/or losses and/or damages whatsoever arising from or resulting from their use www.ospreyindia.com or their breach of the terms .

LIABILITY

User agrees that neither Company nor its group companies, directors, officers or employees shall be liable for any direct and/or indirect and/or incidental and/or special and/or consequential and/or exemplary damages, resulting from the use and/or the inability to use the service and/or for cost of procurement of substitute goods and/or services or resulting from any goods and/or data and/or information and/or services purchased and/or obtained and/or messages received and/or transactions entered into through and/or from the service and/or resulting from unauthorized access to and/or alteration of user’s transmissions and/or data and/or arising from any other matter relating to the service, including but not limited to, damages for loss of profits and/or use and/or data or other intangible, even if Company has been advised of the possibility of such damages.

User further agrees that Company shall not be liable for any damages arising from interruption, suspension or termination of service, including but not limited to direct and/or indirect and/or incidental and/or special consequential and/or exemplary damages, whether such interruption and/or suspension and/or termination was justified or not, negligent or intentional, inadvertent or advertent.

User agrees that Company shall not be responsible or liable to user, or anyone, for the statements or conduct of any third party of the service. In sum, in no event shall Company’s total liability to the User for all damages and/or losses and/or causes of action exceed the amount paid by the User to Company, if any, that is related to the cause of action.

DISCLAIMER OF CONSEQUENTIAL DAMAGES

In no event shall Company or any parties, organizations or entities associated with the corporate brand name us or otherwise, mentioned at this Website be liable for any damages whatsoever (including, without limitations, incidental and consequential damages, lost profits, or damage to computer hardware or loss of data information or business interruption) resulting from the use or inability to use the Website and the Website material, whether based on warranty, contract, tort, or any other legal theory, and whether or not, such organization or entities were advised of the possibility of such damages.